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font-heading text-4xl font-bold text-foreground mb-8 Privacy Policy

text-lg Effective: February 25, 2026

text-2xl font-semibold text-foreground 1. Introduction

Brookstone Inspection Services Ltd. ("we", "our", or "us") provides commercial property inspection and assessment services across Alberta, Canada. We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our website and services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

text-2xl font-semibold text-foreground 2. Information We Collect

text-xl font-medium text-foreground Personal Information

We collect information you provide directly, including:

  • Name, email address, phone number, and mailing address
  • Property details (address, building type, square footage, year built, number of floors)
  • Company or organization name
  • Payment information (processed securely by our payment providers)
  • Communications you send to us

    • text-xl font-medium text-foreground mt-4 Inspection and Project Data

    When you engage our services, we collect and process:

  • Site photographs and building documentation
  • Property Condition Assessment (PCA) data and component inventories
  • Inspection reports, capital planning documents, and related materials
  • Proposals, agreements, and signed documents

    • text-xl font-medium text-foreground mt-4 Usage Information

    We automatically collect certain information when you use our services:

  • Device type, browser type, and operating system
  • IP address and approximate location
  • Pages visited, features used, and time spent
  • Referring website or source

    • text-xl font-medium text-foreground mt-4 Cookies and Similar Technologies

    We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

    text-2xl font-semibold text-foreground 3. How We Use Your Information

    We use the information we collect to:

  • Provide, maintain, and improve our commercial property inspection services
  • Process quotes, proposals, agreements, and payments
  • Prepare inspection reports, PCA assessments, and capital plans
  • Communicate with you about your projects and our services
  • Send technical notices, updates, and administrative messages
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to improve our platform
  • Comply with legal obligations and protect our rights

    • text-2xl font-semibold text-foreground 4. How We Share Your Information

    We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

    text-xl font-medium text-foreground mt-4 Service Providers

    We share information with trusted third-party service providers who assist in operating our services, including payment processors, cloud hosting providers, and email services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

    text-xl font-medium text-foreground mt-4 Legal Requirements

    We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, privacy, safety, or property
  • Prevent fraud or investigate potential violations
  • Respond to emergencies involving safety

    • text-xl font-medium text-foreground mt-4 Business Transfers

    If Brookstone Inspection Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

    text-2xl font-semibold text-foreground 5. Data Security

    We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on data protection practices

    • mt-4 However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

    text-2xl font-semibold text-foreground 6. Data Retention

    We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Retention periods are determined based on:

  • The nature of the information and why it was collected
  • Legal, regulatory, and professional obligations
  • Business needs such as re-inspection scheduling and ongoing property assessments
  • Your requests regarding your data

    • mt-4 Inspection reports, PCA documents, and related project materials may be retained for several years after project completion for reference purposes and to support future assessments.

    text-2xl font-semibold text-foreground 7. Your Rights and Choices

    Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-out: Unsubscribe from promotional communications at any time
  • Cookie preferences: Control cookies through your browser settings

    • mt-4 To exercise these rights, please /contact text-primary hover:underline contact us . We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

    text-2xl font-semibold text-foreground 8. International Data Transfers

    Your information may be stored and processed in Canada or other jurisdictions where our service providers operate. By using our services, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your country of residence.

    We take steps to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable laws.

    text-2xl font-semibold text-foreground 9. Children's Privacy

    Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete that information promptly.

    text-2xl font-semibold text-foreground 10. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Effective Date" at the top of this page
  • Notify you via email or prominent notice on our website

    • mt-4 We encourage you to review this policy periodically to stay informed about how we protect your information.

    text-2xl font-semibold text-foreground 11. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please /contact text-primary hover:underline contact us or call us at tel:5873335530 text-primary hover:underline 587-333-5530 .

    mt-4 We are committed to addressing your concerns and will respond to your inquiries in a timely manner.